By Dr. Gary S. Goodman Id love to teach a course called, The Psychology of Commitment. Wed explore lots of fun and intriguing topics. For instance, why is it that some folks will sacrifice themselves for the greater good by smothering grenades with their bodies, or by pushing someone away from a speeding car, only to be impaled, in the process? Of course, when were seeking a customers loyalty, were really after commitment, in a commercial setting. Charismatic leaders and top dogs of all kinds are able to evoke commitments from their fellows. Salespeople close dealsthese are commitments, right? And when we want a customer service rep to do something special for us, to go out of her way, we want her to commit to being successful in the endeavor. Ive found one of the best ways to get people to commit is to thank them in advance for the behavior in which you want them to engage. Over loudspeakers, youve heard announcers say, Thank you for not smoking. In movie theaters, cartoons say, We appreciate your SILENCE by not talking, and Thank you for turning off your cell phone! All of these messages tap into an important principle of engineering commitment: If you thank someone in advance for doing an act, it makes them more likely to fulfill that act than if you dont thank them in this way. Try this, the next time someone is about to seek an exception on your behalf, or to do something special for you. Youll be much more likely to get the result you wantnot because youre more deserving, but because the person youve deputized, is more committed! Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone and Monitoring, Measuring & Managing Customer Service. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com. Article Source: http://EzineArticles.com/?expert=Dr._Gary_S._Goodman http://EzineArticles.com/?Let-Me-Thank-You-In-Advance!&id=137545 buy prescription phentermine
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